If you are not satisfied with your purchase of a product, please call 877-541-9700 for a Return Material Authorization (RMA) request within 14 calendar days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to the warehouse within 14 calendar days of the issuance of the RMA.
All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. A 20% open box restocking fee will be assessed on any opened hardware or accessory.
Items that have been used are not eligible for return. Our return policy does not apply to banner printing services or items that are custom built. Shipping costs are not refundable. The return must be shipped back to us at your cost, Banner Stands To-Go cannot pay for return shipments.
If an item is found to be defective or is not as described please call 877-541-9700 within 48 hours of the receipt of the product. Banner Stands To Go will ship out a replacement product or make arrangements at our discretion.
Please contact us if you have further questions about our return or replacement policy.