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Is my order secure?
Yes, you should see a lock icon shown on your browser somewhere on your screen and https show in the web address url. This means that the website and your order are secure.

Can I view the status of my order?
Yes, you can do this at anytime. Simply click the "My Account" link located on the top of each page.

Who do I contact with my questions?
You may email your questions related to your order to orders@bannerstandstogo.com or general questions to info@bannerstandstogo.com anytime or give us a call. 

How long does it take to get a banner stand?
When ordering a banner stand with no print, those usually ship within 24-48 hours.

How long does it take to get a banner printed?
Depending on the product you're ordering, printing can take 3-4 business days from the time we receive your print ready artwork, plus the time in transit after it ships.

How do you ship?
Our standard carrier is UPS. We can ship items via Ground, 3 Day Select, 2nd Day Air, or Next Day Air. International shipments require the use of a customer shipping account.

Can you use my UPS or FedEx account for shipping?
We are not setup to ship via customer accounts through online ordering. However, when shipping internationally we do require a customer account to ship on as we do not handle international shipments ourselves.

Does the pricing on the website include the printed banner?
Most of our products are priced only for the banner stand hardware. The printed banner will be an available option (at an additional cost). The product page for the banner stand will give the option to add the banner if needed.

What is the difference or benefit of the vinyl or fabric materials?
It really comes down to preference of one material versus the other. In some cases vinyl is more durable than fabric. The fabric is thinner and may allow light to pass through, the vinyl does not. Vinyl has some glossy reflective properties which can cause issues for photography while fabric does not. The colors on vinyl graphics tend to look more saturated (especially dark colors) than the same graphic printed on a fabric banner. Overall print quality is the same. Neither material is wrinkle resistant, the best way to avoid wrinkles is to keep graphics rolled.

What is a pole pocket?
A pole pocket is basically like a hem in the banner. Material is folded over and then sewn so a pole or dowel may be put inside the pole pocket.

Do you offer quantity discounts?
Yes, we can offer a discount based on quantity 10 or more units. Please contact us for a quote on quantity orders.

Do you have reseller or wholesale prices?
We do not offer reseller or wholesale prices but we do have price breaks based on quantity.

Do you have samples of the banner material that you can send me?
Unfortunately, we are not able to ship out samples of our banner material.

What kind of material are the table throws made of?
The table throws are flame retardant, 100% polyester.

Can I wash my table throw?
The table throws are machine washable, use mild detergents. Wash / Dry temperatures should not exceed 120 degrees. Non imprinted throws may be dry cleaned, printed throws should not.

Are the table throws wrinkle resistant?
Yes, the table throws are wrinkle resistant. Any wrinkles may be touched up with a cool iron or steamer. When using a steamer distilled water is recommended to prevent fabric discoloration.

My online order status is still pending, Can I check on the status?
Your order may have shipped already, it takes us a day or so to update the website as the order status and tracking must be entered manually. Please contact us to verify the status and retrieve tracking information.

I’m having trouble setting up my banner stand...
We have assembly instructions available for virtually every banner stand in PDF format. Please see the product page to download. If you are still having trouble please contact us for further assistance.

The light I received does not work with my banner stand, can I send it back?
All of our lights come with a universal fittings kit that can either clip on to the vertical pole or on the horizontal bar at the top of the banner stand. The two pieces you will need are the light itself and the clamp piece (has two clamp pieces and a thumbscrew to tighten) The light clamp can be used in different ways. Slide the clamp to detach it from the light, then rotate the clamp (to use the other side) and slide back in.

What is your return policy?
We gladly replace any defective merchandise or damage that is incurred during shipping your purchase to you. We accept returns up to 14 days after purchase, and a credit may be refunded or applied to another one of our products (shipping charges for returned merchandise will not be refunded). Our return policy does not apply to banner printing services or items that are custom built. Returns must be in new resell-able condition to be eligible for a return, all returns are subject to a 25% restock fee.

May I pay with a personal check?
Yes, we do accept personal checks. When placing your order online please select payment type as personal check. Make payable to BannerStandsToGo and send to 4706 Memphis Street, Dallas, TX 75207. We must receive the check first before starting work on the order.

Will you accept my PO?
Yes, we accept POs from K-12, universities, hospitals, government agencies and others upon approval. Payment by credit card is preferred and will help expedite your order.

What are your artwork specs for printed banner artwork?
Artwork should be 100 dpi to full scale. Please review the 'Artwork Specs' section of the website for detailed information on file types, color, and resolution. Refer to the product specs and artwork template for graphic sizing. We accept jpg, pdf, eps, ai, and tif files. Each product has a downloadable template under the description which you can download to create your artwork from.

If you have any further questions please do not hesitate to contact us at info@bannerstandstogo.com.